Frequently asked questions:
Nice of you to ask. 123watches offers you the nicest straps for your smartwatch. Advised by product experts and shipped quickly by our top logistics team. Nice to meet you!
We're sorry you haven't received your order yet. Did you receive an e-mail from us that the order has been shipped? (may be in your spam box)
YES - Then we have neatly transferred your order to PostNL and it is on its way to you. Due to the crowds at PostNL, your order may take a little longer to arrive, we apologize for this and thank you for your understanding. Was your order shipped more than 5 days ago? Please contact us via one of the channels below.
NO - Then I think you have ordered a product(s) with a longer delivery time stated and it still has to be sent as a backorder. As soon as your backorder has been sent, you will receive a message from us immediately.
You can request your return here free of charge up to 30 days after purchase.
Do not just send a return to our office address in Deventer yourself, but follow the instructions in the e-mail so that your return arrives neatly at our warehouse.
- Subject DEFECTIVE PRODUCT
- Add photo of the defective product
- Process order number in the mail
Then you can contact us at the bottom of this page via email or whatsapp.
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Below, our customer service team is here to answer all your questions.