Order

Please contact us as soon as possible, preferably on working days between 9:00 AM and 5:00 PM, via the live chat and report your changes.

Outside opening hours, send an e-mail email customerservice@123watches.eu with the subject CHANGE ORDER.

If your order is not yet in the sorting process, we can still change it.

If your order is already in the sorting process is unfortunately no longer possible to change this. After receipt, you can register a return via our website and indicate that you want to exchange the product. Do you want to receive the product quickly? Then order the correct size again and return the incorrect size after receipt so that we can credit it.

We are sorry that you have not yet received your order. Have you received an email from us that the order has been shipped? (perhaps in your spam box)

YES - Then we have neatly transferred your order to PostNL and it is on its way to you. Due to the crowds at PostNL, it may take a little longer for your order to arrive, we apologize for this and thank you for your understanding. Was your order shipped more than 5 days ago? Please contact us via one of the channels below.

NO - Then you have probably ordered product(s) with a longer delivery time stated and it still needs to be shipped as a backorder . As soon as your backorder has been shipped, you will receive immediate notification from us.

We apologize that you have not yet received your complete order. Have you received an email from us that this product is being delivered as a backorder? (maybe in your spam box)

YES - Unfortunately we have not received this product yet, but we expect it to be delivered any time. As soon as your backorder has been shipped, you will immediately receive an email from us.

NO - Contact us via one of the channels below.

We apologize that you received the wrong product. Can you send us an email to customerservice@123watches.eu with the following:

• Subject WRONG PRODUCT RECEIVED
• Add a photo of the incorrectly received product
• Mention your order number in the email

This way we can quickly retrieve your email and will send you the correct product.

Thanks in advance for your cooperation and apologies again for the incorrect delivery.

We are sorry that you have not yet received your backorder. Have you received an email from us that the backorder has been shipped? (perhaps in your spam box)

YES - Then we have neatly transferred your backorder to PostNL and it is on its way to you. Due to the crowds at PostNL, it may take a little longer for your order to arrive, we apologize for this and thank you for your understanding. Was your order shipped more than 5 days ago? Please contact us via one of the channels below.

NO - Unfortunately, we have not yet received this product, but we expect it to be delivered any time. As soon as your backorder has been shipped, you will immediately receive an email from us.

Thank you for your order. We will send you a new payment link by email during the day with which you can pay for this order. You do not have to place an order again.

No problem, we can solve this. Have you received your order yet?

YES - Contact us via one of the channels below.

NO - Then I would like to ask you to contact us again after receiving your order. If you indicate which products you want to keep, we can deduct the discount and refund the difference.